1. About these terms
These terms govern access to and use of ClearSKU by business customers. By accepting an order, creating a workspace or using the service, the customer agrees to these terms. If you act for an organisation, you confirm that you have authority to bind it. ClearSKU is not offered to consumers for personal use.
An accepted order form or checkout record may set the plan, fees, billing period, usage limits and term. If it conflicts with these terms, the order-specific term controls for that subject.
2. The service
ClearSKU is a product-evidence and market-access readiness workspace. It helps customers organise records, compare evidence with configured requirements, maintain audit trails and identify suggested actions. Features may include supplier requests, marketplace workflows, integrations, exports and subscription administration.
3. Accounts and authorised users
The customer must provide accurate account information, authorise only appropriate users, keep roles and permissions current, protect passwords, authentication devices and recovery codes, and notify ClearSKU promptly of suspected compromise. The customer is responsible for use by its authorised users and for ensuring they follow these terms.
4. Customer responsibilities
The customer must independently determine the laws, standards and marketplace rules that apply to its products and sales; verify inputs and outputs; obtain required professional advice; and make final decisions using competent human review. The customer must have all rights, notices, permissions and lawful bases needed for content it submits and for instructions it gives ClearSKU.
5. Acceptable use
You must not use ClearSKU to break the law or another person's rights; upload malicious code or irrelevant sensitive data; interfere with security or availability; probe or bypass access controls; access another customer's data; misrepresent an output as certification; scrape or reverse engineer the service except where law cannot prohibit it; or use the service to build or benchmark a competing product without written permission.
Reasonable security testing requires ClearSKU's prior written authorisation and an agreed scope. We may remove harmful content or suspend access where reasonably necessary to protect the service, users or third parties.
6. Customer content
The customer retains ownership of its product records, evidence and other content. It grants ClearSKU a non-exclusive licence to host, copy, process, display, transmit and create technical derivatives of that content only as needed to provide, secure, support and improve the contracted service and comply with law. The customer controls which authorised users, suppliers and integrations receive access.
7. ClearSKU intellectual property
ClearSKU and its licensors retain all rights in the service, software, interface, documentation, methods and branding. These terms give the customer a limited, non-exclusive, non-transferable right for authorised users to use the service during the subscription, subject to the order and these terms. No source-code or ownership rights are transferred.
If you provide feedback, ClearSKU may use it without restriction or payment, provided we do not identify the customer publicly without permission.
8. Fees, billing and renewal
Fees, taxes, plan limits, billing frequency, renewal and any minimum term are shown in the accepted order or Stripe-hosted checkout. Unless the order says otherwise, subscriptions renew for the same billing period until cancelled before renewal. The customer authorises Stripe and ClearSKU to collect amounts due using the selected payment method.
ClearSKU does not store full card details. Fees are non-refundable except where the order says otherwise or the law requires. The customer may manage eligible plan changes or cancellation through the billing portal. Cancellation normally takes effect at the end of the paid billing period. We may suspend paid features for overdue amounts after reasonable notice.
9. Confidentiality
Each party must protect the other's non-public business, technical and commercial information with reasonable care, use it only to perform the agreement, and disclose it only to people who need it and are bound by confidentiality. This does not cover information that is lawfully public, already known without restriction, independently developed, or lawfully received from another source. A legally compelled disclosure is permitted; where lawful, the receiving party will give advance notice.
10. Data processing terms
For personal data in customer content, the customer is the controller and ClearSKU is the processor unless the parties agree otherwise in writing. These clauses form the parties' data-processing terms.
| Subject and duration | Providing the ClearSKU service for the agreement term, followed by the deletion and backup period described below. |
|---|---|
| Nature and purpose | Hosting, organising, analysing, displaying, exporting and transmitting customer content on the customer's documented instructions. |
| Data types | Business identity and contact details, user and audit data, and personal data contained in product evidence, supplier communications or marketplace records. |
| Data subjects | Customer users and staff, supplier or marketplace contacts, reviewers, and people identified in customer-provided evidence. |
ClearSKU will: process that data only on documented instructions, including these terms and normal service use, unless UK law requires otherwise; ensure authorised personnel are bound by confidentiality; apply appropriate technical and organisational security measures; notify the customer if an instruction appears to breach applicable data-protection law; and provide reasonable assistance with data-subject requests, security incidents, impact assessments and regulator consultations, taking account of the processing and information available.
The customer gives general authorisation for subprocessors needed to host, secure, communicate, support and bill for the service. ClearSKU will impose materially equivalent data-protection duties, remain responsible for their performance, and provide notice of a material new subprocessor so the customer can raise a reasonable data-protection objection. Restricted international transfers will use a lawful UK transfer mechanism.
At the customer's choice on termination, ClearSKU will delete or return customer personal data, except where law requires retention and subject to protected backups being overwritten on their normal cycle. ClearSKU will provide information reasonably necessary to demonstrate compliance and permit proportionate audits on reasonable notice, normally no more than once a year, subject to confidentiality, security and payment of reasonable costs unless the audit identifies a material breach by ClearSKU.
The customer is responsible for lawful instructions, transparency to data subjects and responding to rights requests as controller. The customer must not submit special-category or criminal-offence data without prior written agreement covering the additional safeguards.
11. Service providers and integrations
ClearSKU may use hosting, storage, email, monitoring, support and payment providers to operate the service. Optional third-party integrations are also subject to their own terms and privacy practices. The customer authorises ClearSKU to exchange instructed data with integrations it enables. ClearSKU is not responsible for a third-party service outside its reasonable control.
12. Security and incidents
ClearSKU will maintain reasonable technical and organisational measures appropriate to the service and risk. If ClearSKU becomes aware of a personal-data breach affecting customer content, it will notify the customer without undue delay and provide available information reasonably needed for the customer's legal duties. The customer remains responsible for its endpoints, user conduct, identity-provider settings, exports and copies made outside ClearSKU.
13. Availability and changes
ClearSKU aims to provide a reliable service but does not promise uninterrupted or error-free availability. Maintenance, security work, provider failures and events beyond reasonable control may affect access. We may change features to improve the service, address risk or comply with law. We will not materially reduce the core paid service during a current paid term without reasonable notice, unless urgent security or legal action is required.
14. Suspension
We may suspend some or all access where reasonably necessary because of a security risk, unlawful use, material breach, overdue fees, or likely harm to the service or another person. Where practical, we will give notice and an opportunity to fix the issue. Suspension does not remove payment obligations already due.
15. Term and termination
The agreement starts when the customer accepts these terms or the order, and continues for the ordered term. Either party may terminate for a material breach not remedied within 14 days after written notice, or immediately if the other party becomes insolvent to the extent the law allows. Subscription cancellation without breach takes effect as described in the order or billing section.
On termination, access ends and outstanding fees become due. The customer should export needed data before closure. Clauses intended to survive—including payment, confidentiality, intellectual property, data return or deletion, liability and governing law—continue to apply.
16. Warranties and disclaimers
Each party warrants that it has authority to enter the agreement. ClearSKU warrants that it will provide the service with reasonable care and skill. Subject to rights that cannot lawfully be excluded, the service and its outputs are otherwise provided without implied warranties, including that a result is complete, legally correct, accepted by a marketplace or suitable for every product or territory.
17. Liability
Nothing in the agreement limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of obligations that cannot lawfully be limited, or any other liability that law does not permit the parties to exclude.
Subject to that sentence, neither party is liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill or business opportunity. ClearSKU's total aggregate liability arising from the agreement is limited to the greater of £100 and the fees paid or payable by the customer for the service in the 12 months before the event giving rise to the claim. These limits apply to the fullest extent permitted by law and do not reduce the customer's duty to pay agreed fees.
18. Events outside reasonable control
Neither party is liable for delay or failure caused by events outside its reasonable control, provided it takes reasonable steps to reduce the impact. This does not excuse payment obligations for service already provided.
19. Changes to these terms
We may update these terms for legal, security, operational or product reasons. We will update the effective date and give reasonable advance notice of a material change to current customers. A material change will normally apply from the next renewal unless it is required sooner by law or to address an urgent risk.
20. Notices
Notices to ClearSKU must be sent to [email protected] and, once configured, the correspondence address above. We may send notices to the customer's account email or through the service. Email notices are treated as received on the next business day unless the sender receives a delivery failure.
21. General
The agreement is the entire agreement about the service and replaces earlier statements on that subject. Neither party relies on a statement not set out in it, without limiting liability for fraud. The customer may not assign the agreement without our written consent; ClearSKU may assign it as part of a genuine business transfer if the customer's rights are not materially reduced. Failure to enforce a right is not a waiver. If a clause is unenforceable, the rest remains effective. No person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.
22. Governing law and courts
The agreement and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that cannot lawfully be excluded.